Criteria such as using an agenda, active participation, having video turned on, keeping meeting sizes small, and sharing pre-meeting material all ranked high for driving inclusiveness and effectiveness. This enabled us to build a model to understand and predict which meetings would be effective, and why. We used statistical, mathematical, and machine learning techniques to analyze meeting dynamics through survey data and anonymous telemetry. As it happens, this was the first large-scale study that we’re aware of conducted by a technology company to determine what makes meetings effective and inclusive. We were curious too, so we decided to survey a large number of Microsoft customers who wanted to improve meeting experiences in their organizations. In 2021, nearly three-quarters of employees experienced a 70% increase in meetings after organizations shifted to remote work due to the onset of the COVID-19 pandemic.¹ When 43% of remote workers state they do not feel included in meetings², the natural question is, how can we make meetings more effective and inclusive?
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